Privacy Policy

1. Who we are

HRCaseworx ("we", "us", "our") provides specialist support for difficult employee issues in Ireland. We are the data controller for the personal information described in this policy.

Contact: support@hrcaseworx.com · WhatsApp 087 438 9223
Registered company name: HR Caseworx Ltd Ireland

We are not required to appoint a Data Protection Officer. Any question about this policy or your information can be sent to support@hrcaseworx.com.

2. The information we collect

• When you book a call or email us: your name, company, email address, phone number and anything you tell us about your query.
• When you message us on WhatsApp: your phone number, your WhatsApp name and the messages and files you send.
• When you become a client: the information needed to deliver our service, which may include details about your employees and the employee issue we are helping with. This can include sensitive information, such as health or absence details, where it is relevant to the case.
• When you visit our website: technical information such as your internet (IP) address and browser type, which our hosting and font providers receive automatically so the website can load.

3. Why we use it, and our legal basis

What we do	Legal basis under the General Data Protection Regulation
Reply to your enquiry and arrange a call	Steps you ask us to take before entering a contract, and our legitimate interest in responding to enquiries
Deliver our services to clients	Performance of our contract with you
Handle sensitive employee information in a case	Where necessary for employment law obligations and rights, and for establishing, exercising or defending legal claims, under the terms agreed with our client
Keep financial and business records	Our legal obligations, including tax law
Run and secure our website	Our legitimate interest in providing a working, secure website

We do not sell your information, use it for advertising, or make automated decisions about you.

4. Who we share it with

We only share your information with service providers who help us run our business, under agreements that require them to protect it:

• Google Ireland Limited (Google Workspace), for our business email.
• WhatsApp Ireland Limited (part of Meta), when you contact us on WhatsApp. WhatsApp messages are end-to-end encrypted.
• Wix.com Ltd, which hosts our website and the explainer video, and receives the requests sent through our Book a Call form.
• Google (Google Fonts), which provides the fonts on our website and receives your IP address when a page loads.
• Professional advisers or public bodies, such as the Workplace Relations Commission or the Labour Court, only where needed for a client's case and as agreed with that client, or where the law requires it.

5. Transfers outside the European Economic Area

Some of our providers may process information outside the European Economic Area, for example Wix in Israel and some providers in the United States. Where this happens, the transfer is protected by safeguards recognised under data protection law, such as a European Commission adequacy decision or standard contractual clauses.

6. How long we keep it

• Enquiries that do not lead to work: 12 months, then deleted.
• Client case records: for the period set out in our client terms, so that records are available if a claim is made.
• Financial records: for as long as tax law requires, generally six years.

7. Cookies

Our website does not use advertising or analytics cookies. Our hosting provider may use strictly necessary technical cookies to deliver and protect the website. If we add analytics in future, we will ask for your consent first and update this policy.

8. Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong;
• ask us to delete your information, where we no longer need it;
• ask us to restrict or stop using your information in certain cases;
• object to us using your information based on our legitimate interests;
• ask for your information in a portable format.

To use any of these rights, email support@hrcaseworx.com. We will reply within one month. There is no charge.

9. Complaints

If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Data Protection Commission:

Data Protection Commission, 6 Pembroke Row, Dublin 2, D02 X963, Ireland
Phone: (01) 765 01 00 or 1800 437 737
Online: forms.dataprotection.ie/contact

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.